1. South East Artisans will provide all customers with a written quotation, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it. Extra works can be provided subject to a written confirmation including cost.

2. A ‘contract’ with South East Artisans is an agreement by the client to have work undertaken based on a written quotation headed ‘Quote/Estimate’ submitted directly to the client on an official South East Artisans letterhead and is a clear and straightforward undertaking between the two parties to form a contract.

3. Once a quotation has been accepted (either verbally or in writing) and the client has paid their deposit, then a contract has been entered into and these terms will come into effect. Quotes are valid for three months from the date on the quote.

4. Once the client has entered into a contract with South East Artisans, by paying their deposit, they have a 14 day cooling off period should they wish to cancel the contract. The client can cancel their contract within 14 days by either phone or email to South East Artisans (07860861120 | mail@southeastartisans.co.uk)

5. All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 4pm Mon – Fri), unless otherwise agreed. Please note that we may be on site until 6pm or on a Saturday. We will get prior agreement with the client should this happen.

6. It is the customer’s responsibility to arrange planning permission, building control and any utility changes (eg Anglian Water). If planning permission is required for the work, South East Artisans may request to see proof that this has been agreed prior to beginning work.

7. Commencement of work is under the assumption of uninterrupted work for the duration of the contract and in accordance with planning permission where applicable. South East Artisans will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (eg planning permission delays resulting in work having to stop)

8. South East Artisans will agree all practical arrangements with regards to working methods with the client in order to provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.

9. Free access is required for delivery of building materials, plant, machinery, skips etc.

10. All used or removed materials on-site remain the property of South East Artisans and will be disposed of accordingly

11. Unless otherwise agreed and quoted for previous workmanship needs to be adequately covered to protect and maintain whilst we work. South East Artisans will tape adjoining edges to our product regardless.

12. South East Artisans may directly employ or sub contract labour to work on site. Each sub-contractor takes full responsibility for their own third party liability. Plumbing sub-contracts are CORGI registered. Electricians are Part P certified. South East Artisans will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client.

13. South East Artisanswill provide a payment plan to the client prior to commencement of works. This will usually include a material deposit, and an end payment upon completion of works. Deposits are non-refundable and allow South East Artisans to book work in and agree a formal start date for works and purchase materials. Please note: In the very unlikely event that South East Artisans have to cancel your work, your deposit will be fully refunded.

14. Invoices will be sent out prior to the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of non-payment). Payments can be made by cheque or cash but bank transfer is our preferred method. All invoices include our bank details for bank transfers.

15. Insurance – Public Liability and Employers’ Liability: South East Artisans has Public Liability Insurance and Employers’ Liability to the sum of £2,000,000. All usual general building practices are covered within our insurance policy.

16. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential.

17. Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction or repairs, but does not guarantee the integrity of any existing structures, materials or decorations. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. Please note: Decorations are signed off on completion and not covered by guarantee. Plastering work is covered by a 6 month guarantee. Please note we provide a 6 month guarantee for plastering work to allow for settling in time. We therefore strongly recommend delaying any decorating for this period.

18. Responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost. We strongly recommend the clients moves any expensive or sentimental items before work commences. If we are required to move furniture to undertake our work we will not be held responsible for any breakages or stains that may occur. We advise clients to keep all valuables and expensive items safe and secure for the duration of the works, as we cannot be held liable for any theft or loss.

19. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.

20. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.

21. South East Artisans take pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website and on various social media websites for marketing and information purposes. Please let us know via email at the start of your work if you are not happy with this.

22. South East Artisans require adequate lighting to be able to carry out their works. We will provide out own site lighting where possible but having complete lighting will ensure the best possible finish